Exchange & Refund Policy
This policy explains the procedures governing exchanges and refunds for purchases made through AYRA.
Refunds
- Refund requests may be submitted within three (3) days from the date of delivery.
- The item must be returned in its original condition, unused, unwashed, and unaltered.
- Once the returned item has been received and inspected, the customer will be notified of the refund request outcome.
Refund Processing
- If the refund request is approved, the refund process will begin.
- Refund processing may take between three (3) and fourteen (14) business days, depending on the refund method and applicable procedures.
Exchanges
- Exchange requests may be submitted within seven (7) days from the date of delivery.
- The item must be returned in its original condition, unused, unwashed, and unaltered.
- Exchanges are subject to the availability of the requested size, color, or product at the time the request is processed.
- Preparation of the replacement order takes between one (1) and two (2) business days after the exchange request has been approved.
- Delivery of the replacement order takes approximately one (1) to three (3) business days after it has been handed over to the shipping provider.
Exchange & Refund Fees
- Customers are responsible for the applicable exchange or return shipping fees unless the request results from an error by AYRA or the customer receives an incorrect item.
- Current fees are available on the Shipping Information page.
Non-Eligible Cases
Exchange or refund requests cannot be accepted if:
- The product has been used, washed, damaged, or altered.
- The product is not returned in its original condition.
- The applicable exchange or refund period has expired.
Additional Information
- AYRA reserves the right to decline any request that does not comply with this policy.
- This policy may be updated when necessary, and any changes become effective once published on the website.